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Privacy Policy – Man and Van Battersea

1. Our Contact Details

Company Name: Man and Van Battersea
Address: 10 Bowstead court, Parkham St, London SW11 3JP
Phone: 020 4615 1344
Email: info@manandvanbattersea.co.uk

2. What Personal Information We Collect

We may collect and process the following information:

  • Name(s)
  • Collection and delivery addresses
  • Phone number
  • Email address
  • Website usage data (analytics)
  • Personal identifiers and contact details

3. How We Collect Your Information

We collect personal information in the following ways:

Directly from you:

  • When you request a quote
  • When you book our services
  • When you contact us via phone, email, or website

Indirectly:

  • From third-party lead providers to help us generate bookings

4. How We Use Your Information

We use your information to:

  • Provide quotes and manage bookings
  • Deliver the services you have requested
  • Process payments
  • Communicate with you regarding your booking
  • Improve our services and customer experience

We may also share your data with:

  • Employees and contractors carrying out your move
  • Payment providers to process transactions
  • Insurance companies and professional advisers
  • IT providers, website developers, and phone system providers
  • Review platforms (e.g., Trustpilot) to monitor service quality

5. Legal Basis for Processing

Under the UK General Data Protection Regulation (UK GDPR), we rely on:

  • Your consent
  • Contractual necessity (to provide the services you requested)
  • Legitimate interests (to improve our services and operations)

You can withdraw your consent at any time by contacting us.

6. Call Recording

We may record incoming and outgoing calls for:

  • Staff training
  • Quality monitoring
  • Resolving disputes or complaints
  • Improving our booking process
  • Preventing fraud

You will be notified before the call is recorded.

  • Call recordings are stored securely for up to 6 months
  • If you prefer not to be recorded, please contact us via email

7. How We Store Your Information

  • Your data is stored securely using appropriate technical measures
  • We keep your data while you are an active customer
  • After our services are completed, we retain your data for up to 7 years for legal and tax purposes
  • After this period, your data is securely deleted

8. Your Data Protection Rights

Under UK data protection law, you have the right to:

  • Access your personal data
  • Correct inaccurate data
  • Request deletion of your data
  • Restrict processing of your data
  • Object to processing
  • Request transfer of your data (data portability)

You will not be charged for exercising your rights.
We aim to respond within one week.

To make a request, please contact us at:
📧 info@manandvanbattersea.co.uk
📞 020 4615 1344

9. How to Make a Complaint

If you are unhappy with how we use your data, please contact us first so we can resolve the issue.

You also have the right to complain to the following:

Information Commissioner’s Office (ICO)
Wycliffe House, Water Lane
Wilmslow, Cheshire, SK9 5AF
📞 0303 123 1113
🌐 https://www.ico.org.uk